CUSTOMER RELATIONSHIP MANAGEMENT

USE CRM TO BRIDGE THE GAP BETWEEN CUSTOMERS AND COMPANY.

CRM software can successfully compile a hassle free list of interaction for each and every customer you establish base with – be it any meeting, email or phone call that takes place will be successfully logged and stored in your contact information.

Once your customer information, feed backs, orders and activity is successfully stored, you can efficiently and quickly respond to their questions and concerns. In a nutshell – contact management system provides with important customer information aiding your staff to be more prepared for handling future orders and events.

WHY SHOULD YOU CHOOSE CRM?

A recent research has proved that one of the best aspects of content management system is the convenience and accessibility it provides. With the aid of CRM, you can access everything you need to stay up and front with your customers' news and business. You will be provided with link options to your client's website, information page or social networking page bearing relevancy with your profile page.

FUNCTIONAL AREAS OF CRM SYSTEMS

MODULAR INTEGRATION – Directly Integrating CRM to existing ERP is the key feature that the organizations will be getting after implementing CRM system successfully.

ACCOUNT MANAGEMENT – Maintaining enormous demographics and information regarding the activities can be very well managed through Account Management Module.

QUOTES & PROPOSAL MANAGEMENT – Sales drive every business, Quotation and Proposal management is the initial staging. One system must simplify the process to convert onto Sales.

PROBLEM MANAGEMENT – Tracking problems, recognizing the trend, so your customer executive proactively check & resolve the matters as per TAT and follow escalation matrix.

LEAD & OPPORTUNITY MANAGEMENT – Opportunity & Lead Management System helps sales force to keep better track of the leads, so every opportunity can be push to sales.

One of the main purposes of web based crm software is to be more efficient and organized with the contacts of your company as well as the clients. It can provide you with ample tools and services – making greater efficiency an easily achievable goal for any company.